Return and Refund Policy

Returns

1. Eligibility for Returns:
   
   • To be eligible for a return, the following conditions must be met:
     
     • The item must be in its original packaging.
     • The item must be unused and in the same condition as received.
     • The item must be returned within 1 day of the purchase/delivery date.
2. Exclusions:
   • The following items are not eligible for return:
     
     • Custom-made or personalized jewelry.
     • Items that have been worn, damaged, or altered after purchase.
     • Earrings (for hygiene reasons, unless they arrived damaged or are defective).
3. Initiating a Return:
   • To initiate a return, please contact our customer support team at contact@916cart.com within 1 days of receiving your order.
     
4. Return Shipping:
   • Customers are responsible for the cost of return shipping, unless the item arrived damaged or is defective. In such cases, we will provide a prepaid return label.

Refunds

1. Processing Time:
   
   • Once your return is received and inspected, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.
     
2. Partial Refunds:
   • In some cases, a partial refund may be granted for items with minor damage or signs of use.
     
3. Refund Status:
   • You will receive an email notification once your refund has been processed. Please allow a few additional days for the refund to appear in your account, depending on your payment method and financial institution.
     

Replacements

1. Damaged or Defective Items:
   
   • If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement to be sent to you.

Cancellations

1. Order Cancellations:
   
   • If you wish to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request; however, orders that have already been shipped cannot be canceled.

Contact Information

• If you have any questions or need assistance with returns, refunds, or replacements, please contact our customer support team at contact@916cart.com.
  

Terms and Conditions

Welcome to 916cart.com! These terms and conditions outline the rules and guidelines for using our platform. By using our Website, you agree to comply with these terms. We're dedicated to providing a secure and enjoyable jewelry shopping experience for you. Your satisfaction is important to us, and we're here to assist you. Thank you for choosing 916cart.com!

1. Acceptance of Terms: 
   
   1. By using 916cart.com (hereafter referred to as the "Website" or "Platform"), you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms and conditions, please do not use this Website.
2. User Responsibilities
   
   1. User Conduct:
      
      • You agree not to engage in any prohibited activities on the Website, including but not limited to:
        
        • Posting false, misleading, or deceptive information.
        • Violating the intellectual property rights of others.
        • Engaging in unlawful or fraudulent activities.
3. Jewelry Listings and Transactions
   
   1. Product Listings:
      
      • Product listings, including prices and availability, are provided on the Website as a service to customers. The listings are created by the marketing team on behalf of jewelry shops.
        
   2. Order Processing:
      
      • Orders placed through the Website are processed on behalf of the jewelry shops. The marketing team facilitates the placement of orders.
        
   3. Payment and Pricing:
      • Prices for jewelry items are determined by the jewelry shops. The price will be varry depends on the market changes and on gold rate.
        
   4. Certification:
      • Items listed on the Website are certified by the authorities of 916cart.com for authenticity and quality.
        
4. Payment and Transactions
   1. Payment Gateway:
      
      • Payments for orders are processed through a single payment gateway integrated with the Website.
        
   2. Pay on Delivery:
      • In some cases, customers may have the option to pay on delivery. Payment terms and conditions for pay on delivery orders will be communicated to customers at the time of purchase.
        
5. Privacy Policy
   1. Privacy:
      
      • We collect and use personal information in accordance with our Privacy Policy. By using the Website, you consent to our collection and use of your personal information as described therein.
        
6. Disclaimer and Limitation of Liability
   
   1. Our Commitment:
      
      • We are committed to providing a secure and reliable platform for your jewelry shopping experience. We take every effort to ensure the accuracy of product information, the authenticity of listings, and the security of your transactions.
        
   2. Limited Liability:
      • While we strive for excellence in every aspect of our service, we acknowledge that unforeseen circumstances may occur.
        
   3. Responsibility:
      • Our responsibility is to facilitate a safe and transparent platform for jewelry shopping. We are committed to promptly addressing any issues or concerns you may have and working diligently to resolve them.
        
   4. Customer Rights:
      • Nothing in these terms and conditions shall limit or exclude your statutory rights as a consumer. If you have any concerns or disputes, please contact our customer support team, and we will assist you to the best of our ability.
        
   5. Continuous Improvement:
      • We continuously work to improve our services and enhance security measures to protect your data and transactions. Your feedback is invaluable in this process, and we welcome your input to make your shopping experience even better.
        
7. Changes to Terms and Conditions
   
   1. Modifications:
      
      • We reserve the right to modify or revise these terms and conditions at any time. You are responsible for reviewing and understanding the most current version.
        
8. Governing Law
   1. Applicable Law:
      
      • These terms and conditions are governed by and construed in accordance with the laws of State of Kerala, India.
        
9. Contact Information
   1. Contact Us:
      
      • For questions or concerns regarding these terms and conditions, please contact us at 9847915865.